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Frequently Asked Questions

Q:  Do you issue REFUNDS if the venue(parks, recreation center, community center, etc.) will not allow jumper after the setup has been done?
A:  NO, once the jumper has been setup, there will be NO refund.  It is the customer's responsibility to contact the place and make sure they allow the jumper to be setup and that we are on their approved list of vendors. Also, it is the customer's responsibility to obtain the permit.

Q:  Can I change my setup area after the jumper had already been setup?
A:  YES, but there will be a $40 charge.  Please make sure you know exactly where you like the jumper to be setup. 

Q:  Can we use Silly Spring Spray (sticky spray) or water inside the jumper?
A:  NO, it will damage the unit.  There will be a penalty charge ($100 or more) depend on the seriousness of unit damage.

Q:  Will NorCal Jump setup if my setup area has dog poop?
A:  Yes, we will setup ONLY if the setup area is clear of dog poop.  Otherwise, we will charge you $100 for cleaning.

Q: What if it rains? 
A: If it sprinkles, all jumpers will have covers.  Once the jumper has been set up, there will be NO refunds.  If it is heavy rains, we will not deliver due to safety reasons.

Q:  Will NorCal Jump setup if it is heavy rain?
A:  No, due to safety issue.  NorCal Jump has the right to cancel if it is heavy rain.

Q:  How many hours of rental do I get?
A:  NorCal Jump gives 7 hours of rental total.  If you need more time or late pickup, feel free to contact us directly so we could accommodate  
      with your schedules.

Q:  Should I tip the driver?
A:  Yes, it is customary to tip the drivers, but it is never obligatory. You should only tip them if you think they deserve it.

Q:  What if the driver asks for tip?
A:  You do NOT have to tip them if you think they do NOT deserve it.  You don't need to feel uncomfortable with this issue.

Q:  What if my setup area have steps going UP or DOWN, INCLINE OR DECLINE slop (irregular setup area)?
A:  NO, we will NOT setup (YOU MUST DISCLOSE TO US AT THE TIME YOU MAKE THE RESERVATION).  If not, we will charge you $100 and will NOT setup.  If you do disclose to us, there will be $10 per step.  The $10 per step does NOT apply to steps or stairs that are steep. Norcal Jump will determine the fee after seeing the picture of the steps/stairs.

Q:  What if my house is in the mountain area, private road, or 1 lane road would NorCal Jump deliver?
A:  NO, we will not deliver.  (YOU MUST DISCLOSE TO US AT THE TIME YOU MAKE THE RESERVATION).  If not, we will charge you $100 and will NOT setup.

Q: Are your jumpers safe and clean?
A: Yes, NorCal Jump provides safe and clean jumpers to our clients.  Our jumpers are santizied on a weekly base and deliver to our clients with satisfaction.  This is NorCal Jump  #1 priority, SAFE AND CLEAN JUMPERS!

Q: How do I know that you'll show up? 
A: NorCal Jump will always confirm your order at the time you place your order on line or over the phone.  In addition, we will call you a day before your event to confirm. 

Q: What time do you deliver & pick-up the jumper? 
A: Our normal delivery schedule is from 8:00 am and pick-up schedule at anytime.  We also will accomodate with our customer's flexibility schedule.  The delivery window time is 1 hour from your scheduled time and pick up window time is 2 1/2 hour.

Q: Do we have to put a deposit? 
A: No, but we do require that you provide us with a credit card to hold your reservation. 

A:  YES, once we confirmed the reservation with you, we are obligated to provide you with the product you ordered.  Therefore, there will be a $50 cancellation fees apply to any products you reserved UNLESS it is due to rain.  No EXCEPTIONS.

Q: How far in advance do I need to reserve? 
A: We recommend if you have important schedule event to reserve at least 2 or 3 weeks in advance.  You can, however, call us at anytime to check the availability to ensure that you will be guaranteed to get the party theme that you like.

Q: Do you deliver on holidays? 
A: Yes, NorCal Jump will not only deliver on holidays, but EVERYDAY!  We do have specific theme for each holiday.  

Q:  What if the water gets into the jumper?  What should I do?  
A:  All jumpers have draining system at all four corners.  All you need to do is use a dry towel and push water toward the four corners to get the water out of the jumper.  Make sure the jumper is dry before letting your kids jump.  

Q: How many children can use the jump safely? 
A: NorCal Jump jumps are equipped with safe stepping platforms for children to access in and out of the unit.  Most of our jumps can accomodate anywhere from 8 to 10 children (under the age of twelve) at a time.  Please note that the older and larger the guest(s) is/are, the risk of overcrowding and injury will be greater.    SUPERVISIONS ARE REQUIRED AT ALL TIME!

Q: Do you set up in parks? 
A: NorCal Jump do set up in parks.  You need to contact the park in advance to determine the requirements needed to set up.  We do have generators available.  $50 deposit will be required and NO refund if cancelled.

Q: How much room do I need? 
A: Our standard jumper is approximately 13x13.  The room should be at least between 15 ft.  to 15 ft.  perimeter.

Q: Do you deliver to my area? 
A: NorCal Jump have several warehouses in major bay area cities to accommodate our customer's demand.  Please call us to ensure the delivery in your area.

Q: Can you set up on the slanted driveway?
A: Yes,  so as long as your driveway is a size of  two car garage width.  We secure our jumpers with sandbags.  

Q: How long does it take to set up and take down? 
A: Our setup and take down usually take about 15 minutes by our experienced employees.

Q:  Does the blower need electricity?  
A:  Yes, but we will provide a 100 foot extension cord.  You will need a standard 110 volt outlet near where you like the jumper to be set up.  If no outlet is available, we do have generators for your convenience to rent.  

Q:  What if the blower suddenly went off?
A:   Get everyone out of the jumper IMMEDIATELY.  Check and perform the followings:  (1) Check the connection from the outlet to the extension cord to the blower, (2) Check circuit breaker if it trips, (3) Check the two air pipes on the back of the jumper for any holes, rip, leaks, (4) Call us immediately.

Q:  What makes NorCal Jump different from other jumper rental companies?
A:  We ensure 110% customer satisfaction with one of our jump houses.  Besides having clean and safe jumpers for rent, we are always constantly updating our inventory so that our customers always have the newest and most up to date selections of jumpers to choose from.  If you are looking for a particular theme for your particular event, just call and ask.  NorCal Jump carries many different theme panels.  We have the lowest prices in the Bay Area guaranteed.  Because we have minimal costs, we are able to pass that savings onto our customers.

Q:  Do you have any kind of insurance?
A:  Yes, we do have the manufacturer insurance for any malfunctioning of our products.  ADULT SUPERVISIONS ARE REQUIRED AT ALL TIME.

Q:  Do you serve Los Gatos zip code 95033?
A:  No, we do not deliver to Los Gatos zip code 95033.

Jumpers $89 Bounce House Rentals is part of Jump.  Jumpers $89 Bounce House Rentals have over 200 bounce house rentals with different bounce house themes to accommodate our customer’s need.   Jumpers Bounce House Rentals have different inflatable bounce house big or small such as combo slides, boxing rings, sumo suits, dunk tanks, Velcro wall, joust, and bungee run suitable for everyone’s budget and great entertainment.  Jumpers Bounce House Rentals offer discount for non-profits, school, and church.  So if you are planning to rent our Jumpers Bounce House Rentals on your upcoming event, for inquiry, please call us or check our website for details.  Jumpers $89 Jumper Rental is part of  Jump.  Jumpers Jumper Rental is committed to serve the Bay Area over 10 years and developed a very excellent reputation by many repeated and referral by satisfied customers.  Our Jumpers Jumper Rental website offers a very easy and convenient to reserve 24 hrs on line.  Jumpers Jumper Rental does NOT require deposit with a credit card.  Jumpers Jumper Rental does not charge customer for cancellation.  Jumpers Jumper Rental also offers last minute rental same low price.  Jumpers Jumper knows the importance of business survival which is keeping the jumpers clean and sanitize.  Jumpers Jumper Rental constantly brings in new jumpers to replace the old jumpers.  Jumpers Jumper Rental also has a dedicate team to clean the jumpers weekly and make sure the next delivery of our jumpers will be satisfied by our customers.  Jumpers Jumper Rental policy is very flexible to make our customers happy.  Jumpers Jumper Rental believes customer’s satisfaction is #1 priority.  Jumpers Inflatable Jump House Rental has a strong delivery team.  Our delivery team is selective and well trained to resolve many difficult obstacles.  Jumpers Inflatable Jump House Rental delivery team not only set up and take down the inflatable, but will go the extra mile to make sure the customer is happy. 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